Google Drive General Troubleshooting for Staff

Google Drive General Troubleshooting for Staff

Google Drive General Troubleshooting for Staff

Overview

If Google Drive is not working on your computer, or you do not see the Google Drive option in Windows File Explorer, follow the steps below.

Troubleshooting Steps

  1. Restart your computer

    • Restarting forces the Google Drive application to start automatically when you log in.

  2. Check the Windows system tray (icon shelf) for the Google Drive icon

    • Look near the clock (bottom-right of the screen).

    • If the Google Drive icon is missing, the Google Drive application may not be running.

  3. Open Google Drive from the Start Menu

    • Use Windows Search and type Google Drive.

    • Launch Google Drive from the results.

    • After it opens, you should be able to see Google Drive listed in Windows File Explorer.

Need more help?

If you are still having issues after completing the steps above, contact the Responsive Education Service Desk:

  • Phone: 972-316-4546

  • Hours: Mon–Fri, 7:00 AM – 5:00 PM

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