This article provides troubleshooting steps for students who are unable to log in to the Student Portal. Common issues include incorrect credentials, password errors, account lockouts, and browser-related problems.
Symptoms:
Error message stating “Invalid username or password”
Login page refreshes without access
Resolution:
Ensure the username is entered exactly as provided (check for spelling errors).
Passwords are case-sensitive; confirm Caps Lock is off.
Remove any leading or trailing spaces when copying and pasting credentials.
Symptoms:
Student cannot remember their password
Multiple failed login attempts
Resolution:
Select Forgot Password on the login page.
Enter the registered email address or student ID.
Follow the password reset instructions sent via email.
If the reset email is not received, check the spam/junk folder.
Symptoms:
Message indicating the account is locked or disabled
Resolution:
Accounts may lock after multiple failed login attempts.
Wait 15–30 minutes and try again, or
Contact the IT Help Desk or Student Support to request an account unlock.
Symptoms:
Page not loading correctly
Login button not responding
Resolution:
Clear browser cache and cookies.
Try accessing the portal using a different browser (Chrome or Edge recommended).
Ensure the browser is updated to the latest version.
Disable browser extensions temporarily and try again.
Symptoms:
Login page unavailable
Unexpected errors for multiple users
Resolution:
Check institutional communications for planned maintenance notices.
Wait and try again later if an outage is reported.
Google Chrome (latest version)
Microsoft Edge (latest version)
Mobile access may be limited depending on device and browser.